ICICI Bank (ICICI Bank) on Thursday said that all the cards have been blocked after the details of about 17,000 recently issued credit cards were found to be linked to wrong users. The private sector bank said that there is no information about any misuse of any card in this case. But it said it is ready to compensate the customer for any financial loss he may suffer. A source said the credit card numbers of new customers of the bank were mistakenly linked with the cards of some old customers.
Information about other people visible to users
Due to this glitch, selected old customers started seeing complete details of new cardholders on the bank’s mobile app. There was discussion on social media about this mistake of the bank since Wednesday evening. However, this has now been rectified. Due to wrong ‘mapping’, old users of the bank were able to see the complete information about the new credit card customer. An ICICI Bank spokesperson said the credits affected by the problem are only 0.1 per cent of its total card portfolio.
These credit cards have been blocked
The spokesperson said that all these cards have been blocked and new cards will be issued to the customers. “No case of misuse of any of these cards has been brought to our notice. However, we assure that in case of any financial loss, the bank will provide appropriate compensation to the customer,” the statement said. However, some experts believe that despite incorrect mapping, the chances of transactions happening through credit cards are very low. The reason for this is that any Indian online website will send a message to send one-time password (OTP) to the mobile phone of the new customer.
Action has been taken against Kotak Mahindra Bank
This case of irregularities related to ICICI Bank’s credit card has come to light a day after the Reserve Bank took strict action against Kotak Mahindra Bank. The Reserve Bank has immediately barred Kotak Mahindra Bank from issuing credit cards as well as adding new customers online for continuous violation of IT norms.
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