Many UAE airlines have canceled or reschedule in the Middle East due to the aircraft being shut down in Iran, Iraq, Israel and other areas. Major airlines like Emirates, Etihad, FlyDubai, Air Arabia and Wizz Air Abu Dhabi have issued updates for passengers. Thousands of passengers are in a state of confusion as to what to do now?
If the situation is uncertain about your flight, then instead of cancellation of yourself, wait for the cancellation by the airline. By doing this you can get more benefits.
If the airline cancels the flight, you are eligible for these options:
Free rebooking in the next available flight
No additional fees will be charged.
The rebooking will be done on the same route or close option.
Return of full amount (full refund)
Travel voucher (in some cases) for future journey
But keep in mind that if you have canceled or changed the flight by yourself and the airline has not done any official cancellation so far, then you will not get the benefit of free refund or rebooking and only partial refund or penalty cuts can be done.
When your flight is affected due to an emergency or regional crisis (such as Iran-Israel stress), the airlines usually inform you through email or phone-the same information you gave at the time of booking.
How will you get information
Direct contact by airline:
If you have booked through travel agent:
What to do so that information is received on time?
Re -examine your contact information:
Go to the “Manage Booking” section in your airline website or app.
Go there and update email and mobile number.
Download the airline app (if possible):
Keep checking the status regularly on the flight day:
Especially when there is tension or aircraft closure in the area.
Some information can also be found late, so keep an eye on the situation by yourself.
Many major airlines of UAE have given clear guidelines to passengers about their flights-
Emirates (Emirates Airlines)
If you have booked through the travel agency, then contact them.
If you bought tickets directly from Emirates, then:
📞 Call customer support: +971 600 555555
Emirates “Manage Booking” Go to the section and manage booking yourself.
Etihad airways (Etihad Airways)
Update your contact information:
Check your flight condition regularly.
📞 Customer Service: +971 600 555 666
flydubai (flydubai)
Air Arabia (Air Arabia)
Passenger “Flight Preference” on Air Arabia’s website Can change booking from the page.
If the booking is done from the travel agency, contact the same agency.
Wizz Air Abu Dhabi (Vij Air Abu Dhabi)
The affected passengers can choose the following option:
If you have booked a ticket through a third party agency, contact the same agency.
Information required for rebooking:
🔢 Booking Reference Number (Booking Reference / PNR)
👤 Last name as per the ticket
✈️ Flight Number
📅 Canceled flight date (Date of Travel)
What to do for a rebooking or refund?
If you have booked tickets from the airline website:
Go to “Manage Booking” / “My Trips” section on the airline’s website or app.
Fill the above information and follow the instructions.
You can choose free rebooking, alternative flight or refund option.
If you booked tickets from travel agent or third-party website:
Contact the same agency immediately.
They will coordinate with the airline and help you in rebooking or refund.
Call the airline customer care if needed
Keep all the information given above with you ready so that the process can be speeded up.
Customer support agent can immediately access your booking and give solutions.
Compensation and refund on flight cancellation
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When the airline flight canceled:
Full cash refund:
The entire price of the ticket is returned to you without any deduction.
Payment is made through the same card/wallet etc.
Free rebooking on alternative flights:
Travel voucher for future journey:
If you want, you can choose a voucher instead of cash refund, which you can use later.
Refund process may take time
Due to the high number of affected passengers, refund processing may take longer than normal.
Some airlines may also take 7 to 21 working days to issue refunds.
What would happen if you cancel the flight first?
