New Delhi, June 22 (IANS) Consumer Commission has directed a senior citizens to give compensation of Rs 25,000 to SpiceJet for issuing wrong tickets.
The District Consumer Disputes Redressal Commission in Mumbai (suburban) admitted that the senior citizen suffered mental stress and financial loss due to the issuance of wrong tickets, due to which the airline gave them appropriate compensation.
Indeed, the incident took place in December 2020, when a senior citizen of Ghatkopar booked a round-trip ticket from SpiceJet to Darbhanga. Although his launch journey was done according to the plan, the return flight was canceled due to bad weather.
The passenger told the airline that he was to appear in the PhD online examination in Mumbai on December 8, in view of the seriousness of the situation. The airline arranged an alternative route via Patna and Kolkata.
But this replacement booking turned out to be disorganized. The connecting flight from Kolkata to Mumbai was scheduled to leave before the passenger reached Kolkata.
Due to this mistake, he got trapped in Patna, causing him to buy a new ticket for the next day with his money. As a result, he also had to give up his necessary online exam.
The senior citizen later approached the airline, accusing the airline of negligence and lack of service, approached the consumer forum. He demanded a return of Rs 2 lakh for mental pain and Rs 14,577 with Rs 25,000 for legal expenses.
SpiceJet replied that the flight was canceled due to bad weather, which was out of their control and returned the ticket fare through the booking agent.
He also said that an alternative flight tickets were issued free to the passenger.
The Consumer Commission admitted that it was not the fault of the airline to cancel the flight, as well as said that it was clearly negligent to issue wrong tickets.
The Commission commented that by carefully examining the tickets at the time of issuing, the passenger could have saved the passenger from further problems. For this reason, the Commission concluded that the airline was guilty of unnecessary stress and inconvenience.
In its final order passed on 17 June, the Commission directed SpiceJet to give compensation of Rs 25,000 for mental pain and Rs 5,000 for the cost of trial.
-IANS
ABS/