New Delhi, November 24 (IANS). A video of Ola electric scooter breaking is becoming increasingly viral on social media. In this video, a customer is breaking his Ola electric scooter with a hammer.
According to the information given in the viral video, the customer had purchased Ola electric scooter only a month ago and started facing problems. In the video, the company was accused of quoting the cost of repairing it as Rs 90,000.
The video showed that a person in a white T-shirt was breaking the scooter in front of the Ola Electric showroom. Besides, a large crowd has also gathered outside the showroom.
Customers are continuously facing problems in Ola Electric scooters from software to hardware.
The Central Consumer Protection Authority (CCPA) has ordered a detailed investigation into the consumer complaint resolution process of Bhavish Aggarwal-led Ola Electric.
Last month, Ola Electric had claimed that 99.1 percent of the 10,644 complaints on the National Consumer Helpline (NCH) had been resolved. CCPA had sent a show cause notice to the company regarding alleged violation of consumer rights.
Recently, while talking to IANS, many consumers had said that there are many problems with the scooter like hanging and battery. Due to the company having less service centers, one has to wait a long time to get the scooter repaired. Apart from this, scooter parts are also quite expensive.
Along with this, Ola Electric’s shares have also seen a huge decline in the last few months. The stock closed at Rs 69.19 on Friday, down 56 per cent or Rs 88.21 per share from its all-time high of Rs 157.40 per share.
With the fall in shares, the market cap of the company has also reduced by Rs 38,000 crore. The market cap of the company had reached an all-time high of around Rs 69,000 crore, which has come down to around Rs 31,000 crore only.
The reason for the decline in the company’s shares is believed to be the continuous complaints from customers regarding poor service and product quality.
–IANS
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