Helpline number 139 has been made available in 12 languages.
For those traveling with Indian Railways, the integrated helpline number 139 of the railway is the most helpful number for inquiry and grievance during the journey by rail. This became more special number when Indian Railways finished the rest of the helpline numbers and made 139 the only and integrated helpline number of the Railways. You can take help from this number if needed in the journey. In this, you can contact 139 for complaints, problems, service or other facilities. Once after dialing 139, most people are not aware of which number is to be pressed for what. Come, we discuss this.
139 number is available in 12 languages
Helpline number 139 has been made available in 12 languages. It is based on IVRS (Interactive Voice Response System). No smartphone is also needed to call the helpline number 139. Because of this, easy access to this number is possible for all mobile users.
After dialing, know which number is for what is suppressing
According to Indian Railways, the passenger has to press the ‘1’ number for security and medical assistance, which immediately connects the employee working in the call center. For questioning, the passenger has to press the ‘2’ number. Under this, necessary information can also be obtained about PNR status, arrival of train, accession, rental inquiry, ticket booking, cancellation of tickets under the system, wakeup alarm alarm/departure alerts, booking of wheel chair and booking of food. The passenger has to press the ‘3’ number for catering complaints. For general complaints, the passenger has to press the ‘4’ number. For vigilance complaints, the passenger has to press the ‘5’ number. The passenger has to press the ‘6’ number to make inquiries during the accident. To be aware of the latest situation of complaints, the passenger has to press the ‘9’ number. The passenger has to suppress * (Star) to talk to the employee working in the call center.
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