New Delhi, 19 June (IANS). According to a report released on Thursday by the Administrative Reforms and Public Grievance Department (DARPG), the total number of e-services provided in the states and union territories has touched the figures of 21,062, out of which 7,065 services are under the local government and the Utility Service Sector.
The National E-Governance Service delivery assessment (NESDA) report states that 424 new e-services have been added by various states and union territories in April, with the highest number of new services in all focus sectors by Tripura.
A total of 1,599 out of 2,016 mandatory e-services (56 for each of 36 states/union territories) are now available online in all 36 states and union territories, which has received a saturation rate of more than 79 percent.
There were 16 states and union territories, which achieved more than 90 percent of saturations, while Maharashtra and Uttarakhand achieved 100 percent saturation.
The report highlights the commitment to strengthen public service distribution through the Right to Service (RTS) framework of Chandigarh.
The report also includes details of e-services provided by the states and union territories through their single unified service delivery portal and the status of three new additional assessment parameters.
The report revealed the service delivery portal, Goods and Services Tax Portal and National Cyber Crime Reporting Portal of the Central Government Ministries/Departments as examples of Best Practice.
The DARPG prepared the National E-Governance Service delivery assessment (NESDA) framework in 2019 to assess their e-services to states and union territories and central ministries as benchmarking exercises, which included seven areas.
The DARPG conducts NESDA study every two years. DARPG NESDA Way Forward Dashboard, NESDA Way Forward Monthly Report and Regular Review meetings with the SPOC of states and union territories monitors the progress made in e-service distribution in states/union territories through the input provided by them on regular review meetings.
-IANS
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