The Delhi District Consumer Disputes Redressal Commission has ordered Indigo Airlines to give ₹ 1.75 lakh compensation to a 60 -year -old female passenger, blaming the reduction in service. This case is from 2 January 2025, when a woman named Pinky was coming to Delhi from Azerbaijan.
Pinky alleged that he was given a dirty, tainted and unhappy seat. Despite the complaint, the crew refused to change the seat, causing him to face mental stress.
The Commission found that the airlines could not present the aircraft cleaning records and the infection control training of the crew, while this is necessary under the DGCA rules.
The airline claimed to be cleaning and changing the seat, but the Commission did not consider it satisfactory and ordered a compensation of ₹ 1.75 lakh including mental anguish and litigation expenses.
