Recently, a passenger experience has exposed the shortage of service and accountability of service in Indigo and Qatar Airways. The journey saw frequent delays, confusion and negligence, causing disappointment and questions among the passengers how two major airlines allow such a situation.
Anarchy in the check-in process
The journey started with long queues at the check-in counter, where children and elderly passengers had to wait for hours due to limited staff. Many passengers also complained that they did not get the facility to sit with family members until they made special requests.
Delay and weak communication
There was more chaos at the time of boarding. The passengers were sent as soon as possible in immigration and security checks by confusing the emergency departure. Despite this, the flight lasted more than an hour late, and the airline staff did not give correct information or clarification.
Negligence of baggage in India
On reaching India, the passenger noticed that his checked baggage, as well as 20 other passengers’ goods, were intentionally left behind. Not reaching the baggage time, raises questions about how serious the airlines are in the baggage management despite taking such a high rent.
Carry-on bags lost in return from Doha
The return journey was worse. The ground staff forced two carry-on bags, which had precious goods and hard drives, but the baggage tag was not released. The bags were missing after the landing and the passengers had no way to register proper claims.
Question on accountability of airlines
When the staff was asked, he allegedly said that such incidents occur often and the small aircraft was the reason for this. This raises a big question whether it is simple negligence or potential theft, and how such practices can be tolerated in major international airlines.
