Surat. Western Railway is going to introduce a new facility for passengers which is probably unique in the entire country. Like airports, now elderly, disabled and passengers who have more goods, will be able to book auxiliary or porter before. Pankaj Kumar Singh, Divisional Railway Manager of Western Railway, said in a conversation with in Surat that passengers were required for assistants or porter at many stations, but this facility was not available there. There was frequent demand from passengers with senior citizens and wheelchairs, especially. In view of this, the Mumbai Division has started a new service. Now passengers can book assistants through online portal, app or phone call. If you book 30 minutes before reaching the train station, then you will get ready to help you with a support trolley in the uniform. This facility has been launched on the lines of the airport.
He informed that this service is currently running at Valsad station, while Vapi and Vasai Road will start soon. These stations did not have the first porter or assistant, but now this facility will bring great relief for the passengers. DRM said that this is happening for the first time in Indian Railways and this will fulfill the great need of passengers.
On the preparations for the upcoming vacation season, DRM said that Surat and Udaipur areas are important for them. Many passengers travel from here. Like Holi and Kumbh Mela, special trains will be run this time too. Station redevelopment work is also going on in Surat. Recently some trains were affected due to traffic blocks, but it has started back from April.
He said that the announcement of summer special trains is getting phase wise. Notifications have been left for April, May and June. As the instructions come from the Western Railway headquarters, the Mumbai division will implement it. All efforts are being made to ensure that there is no problem of crowds in Surat. Holding areas have been built at the station, where passengers are seated systematically.
The DRM expressed confidence that despite the high crowd in Surat-Udaipur area, passengers will be provided better facilities.
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