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Union Minister Piyush Goyal said on Monday that today the world recognizes that India has demonstrated its leadership ability in taking good decisions in the World Trade Organisation, taking into account the concerns of other countries. India’s position on various issues is backed by facts, truth and sensitivity. Goyal said that India is now a deal maker and not a deal breaker.
Earlier, Piyush Goyal, referring to the rise in consumer complaints related to online transactions, said that out of the total complaints registered on the National Consumer Helpline (NCH) last month, 38-40 per cent were related to e-commerce business. Addressing a national workshop on effective and speedy consumer dispute redressal, Goyal said that the Consumer Commission is the only ray of hope for those consumers. The increasing number of pending cases and delay in getting justice is a cause of concern which needs to be tackled with a collective effort.
Goyal suggested that reducing the number of adjournments, augmenting infrastructure in district courts, promoting arbitration, e-filing and e-disposal should help in reducing the pendency of cases. Speaking on the occasion, Secretary, Consumer Affairs, Rohit Kumar Singh said that consumer courts have a major role to play in protecting consumer rights amid increasing centralization of internet based economic activities. With this centralization comes increasing power of large companies and imbalance of power towards consumers.
He said that with the advent of the Internet it was thought that it would lead to democratization and decentralisation, but today all economic activities have gradually become concentrated. He said that only two-three major companies are left in e-commerce, taxi operator companies, food and beverage business. Similarly, there are four major companies in telecom services.