Today’s era is the era of internet. Almost all the work is done at home through the internet. Earlier, when people had to buy something, they had to go to the market for him. But now many commerce companies have come on the market for this. You can order anything sitting at home using the Internet. Apart from this, many companies now also deliver their products online.
Many times the product gets spoiled. So many times the packaging of the product is bad. So many times you do not like its quality. In such cases, people submit a return request. The product is then withdrawn and the refund process is done. But many times companies refuse to return the order. In such a situation, you can complain here.
Usually when you don’t like multiple orders. So you put a request for its return. After this your return request is accepted. After that the company’s delivery boy or third party courier company’s delivery boy comes to get your product return. Your product has been returned. You get refund.
But many times the company does not accept your returns. In such a situation, you can talk about this by calling the customer care of the company. You can ask them why your order is not being returned. You can also talk to senior level officer of customer care. If the matter does not resolve there, you can complain to the company.
If the company is not accepting your return. Then you can complain to the company in the Consumer Forum. For this, you can file your complaint on the helpline number 1800-11-4000 or 1915 of the Consumer Forum. You can also lodge your complaint by visiting the official website of the National Consumer Forum https://consumerhelpline.gov.in/public/. Here you have to upload documents related to complaint.
After filing the complaint, you are given a tracking number. So that you can track your complaint. In this, many types of information will be sought from you, after which you will also get a complaint number. If your complaint is found correct, strict action can be taken against the company and the consumer court can also impose heavy fine.
