Utility News Desk!!! After the introduction of UPI in India, sending payments has become easy for common people. Additionally, large amounts are also paid very quickly. But the more convenience UPI provides, the greater the fear. Because if there is even a single digital change in the account number then the money is also transferred to the wrong account. Don’t worry about this, in fact the bank tries its best to resolve such matters with RBI quickly. So know, what steps you can take if you have made wrong UPI payment.
As per bank rules, if payment is made through wrong UPI, inform the bank within 3 days of payment. Also check the emails and messages received after payment, which contain information about the amount deducted from the bank. If any incorrect payment occurs, immediately call the customer care of that bank and give them a complete report.
After notifying customer service, the money is usually returned to the account within 48 hours. If not, you can go to the bank and complain about it in writing. In which you will have to provide your complete information like transaction ID, amount being sent, account details. Written complaint can also be made to RBI.
If you are not satisfied with the action of the bank then you can lodge a complaint with NPCI. This entire process will be online. You have to visit the NPCI website and follow some steps there, where information like your name, number, address, name of the bank from which you are doing UPI, account number, amount to be sent etc. will be asked. – After giving all the information, submit the form. After this NPCI will investigate the complaint sent by you and take further action. Whose mail you will receive.
