New Delhi, March 29 (IANS). The Administrative Reforms and Public Grievance Department (DARPG) has announced cooperation with Digital India ‘Language’ to implement a multimodal, multilingual (multilingable) e-governance solution for Centralized Public Grievance Redressal and Monitoring System (CPGRAMS).
This step has been taken under the instructions of Prime Minister Narendra Modi to bring qualitative improvement in grievances redressal systems and make more sensitive, accessible and meaningful for citizens.
Multimodal, with multilingual solutions, it is envisaged that citizens will be able to easily lodge a complaint through 22 regional languages on the CPGRAMS portal.
Citizens can use voice by speaking in their regional language to file a complaint. This solution will also make the CPGRAMS portal easy and navigation easier.
The government said that with this collaboration of DARPG-Bhandini, the future roadmap will be prepared for the more efficient, accessible and responsible governance for the citizens.
Language is an important milestone in the linguistic CPGRAMS, AI-draft, multilingual citizen association, which ensures that language obstacles will no longer be an obstacle to grievances redressal and public service access. This solution is expected to be implemented by July 2025.
Meanwhile, according to the information introduced in Parliament this week, more than 56 lakh complaints were redressed under the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) between November 2022 and February 2025.
Minister of State for Personnel Jitendra Singh said in a written reply to a question in the Lok Sabha, “A total of 52,36,844 complaints were received on CPGRAMS from 1 November 2022 to 28 February 2025 and 56,63,849 complaints were settled through this system.”
The minister said that till February 28, 59,946 public grievances in the Ministries/Departments of the Government of India are pending. Citizens can file a complaint through 5.1 lakh Common Service Center (CSC).
Meanwhile, according to the monthly report released by the DARPG, a total of 50,088 public grievances were redressed by the states and union territories in February this year, while the number of such pending cases on the CPGRAMS portal is 1,90,994.
-IANS
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