Fusion CX, West Bengal: Fusion CX, a multinational company providing customer experience and business process solutions (BPO) services, will invest Rs 100 crore in West Bengal in the next three years. The company will set up an IT and ITES campus at the Bengal Silicon Valley Technology Center in New Town.
The Kolkata-headquartered company said in a statement that it has acquired 1.06 acres of land in Action Area-II. An 11-storey state-of-the-art complex will be built here in an area of approximately two lakh square feet.
Fusion CX co-founder, managing director and chief executive officer (CEO) Pankaj Dhanuka told PTI that the project will provide employment to more than 9,000 people when it starts at full capacity. He said West Bengal’s talented human resources, improving infrastructure and its strategic location as a gateway to Eastern and North-Eastern India are conducive to the company’s expansion.
Dhanuka said that the company started its journey from West Bengal in the year 2004. Today Fusion CX operates in 15 countries and has more than 15,000 employees. West Bengal still remains the company’s largest offshore delivery centre.
The company currently has five delivery centers in Kolkata, Howrah, Durgapur, Kalyani and Siliguri, employing more than 4,700 employees. These centers serve customers from telecom, e-commerce, banking and financial services (BFSI), healthcare and retail sectors.
The company said that the e-commerce specialization center launched in Siliguri in August 2025 has added four leading e-commerce companies as customers within three months of starting operations.
He said that the company has been registering an annual growth of about 35 percent for the last few years. The same pace is expected to continue in the current financial year due to the expansion of Artificial Intelligence (AI) based services.
He also informed that the company has received approval from the Securities and Exchange Board of India (SEBI) for its proposed initial public offering (IPO) of Rs 1,000 crore.
