On Thursday morning, passengers faced a lot of problems at many major airports of the country including Delhi and Mumbai. The Navitaire system used at airports suddenly experienced a technical glitch, severely affecting the check-in and boarding process. The operations of airlines like IndiGo, Akasa Air and Air India Express slowed down due to the system outage between 6:45 am and 7:30 am.
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What was the real reason for the failure in the system?
The problem at the airports was caused by a glitch in the Navitaire Passenger Service System. It is a cloud-based platform used by many low-cost airlines for ticket booking, check-in, and boarding. This system was not working for about 45 minutes in the morning on Thursday, 19 February 2026.
Although the technical team fixed the problem by 7:30 am, by then a huge crowd of passengers had gathered at the counters. Long queues of passengers formed at Delhi’s Terminal 3 and Mumbai Airport. Due to the system shutdown, airlines’ staff had to work in manual mode, taking more time than usual to screen each passenger.
What effect did it have on passengers?
Due to the server being down, the biggest problem was faced by those passengers whose flights were in the morning. At many places the staff had to give handwritten boarding passes. There are also reports of some passengers missing their flights due to the slow check-in process. Airlines have advised passengers to check the status of their flight online before leaving for the airport.
As per DGCA rules, if the flight is delayed due to technical reasons and it is under the control of the airline, then passengers can be given refreshments or food. Although the main server has now been restored, there may be slight delays in flights throughout the day due to the backlog accumulated in the morning.