New Delhi, February 23 (IANS). The Indian Postal Department (India Post) on Monday introduced a comprehensive roadmap to increase its income, make operations more efficient and strengthen the network at the grassroots level. The department said that its total income in the first three quarters of the financial year 2025–26 has registered an increase of 8.8 percent, which is higher than the same period last year.
According to department data, the total revenue of the Department of Posts in the first three quarters of FY 2025 was Rs 9,385 crore, which increased to Rs 10,211 crore in the same period of FY 2026.
The parcel segment recorded a growth of 12.3 percent. This growth was possible due to restructuring of products, better logistics and special strategy in e-commerce hub cities.
India Post has launched a pilot project of next day delivery between Tier-1 cities and metro cities under its 24 Speed Post Parcel service. More than 95 percent of delivery attempts were made with success in 6 major cities including Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad.
Income in the Core Citizen Services (CCS) segment almost doubled and registered a growth of 95.3 per cent. Aadhaar enrollment and update centres, passport services, KYC verification and telecom partnerships were the main reasons for this.
Postal Life Insurance (PLI) also continued to perform strongly with 15 per cent annual growth. This growth is much higher than the average industry growth rate of 6 percent for FY 2024. There are 1.24 crore active policies under PLI and Rural PLI and the total assets under management are Rs 2.27 lakh crore.
Under the ‘Postal Export Centers (DNK)’ initiative, more than 1,000 Export Facilitation Centers have been set up across the country, helping MSMEs and local sellers. By January 31, 2026, these centers have handled 13 lakh parcels and achieved export value of Rs 303 crore to 135 countries.
The department has also launched pilot projects for international shipping collaboration for key countries such as the US, UK and Canada and partnered with logistics platforms to strengthen mid and last mile delivery.
Digital services continue to expand in Post Office Savings Bank (POSB). Aadhaar based e-KYC, UPI integration and video based customer identification process has been implemented. By November 2025, 37.36 crore accounts and certificates have been linked under the core banking solution, with total deposits of Rs 21.77 lakh crore.
India Post Payments Bank (IPPB) accounts have crossed 12.91 crore, while 3.80 crore Sukanya Samriddhi accounts have been opened. The department aims to increase online transactions in insurance services from 9 percent to 70 percent by 2028-29 and move towards a paperless system.
Reorganization of post offices is being done on the basis of population parameters. Steps like merger of Speed Post and Registered Post Processing Hubs and integration of mail categories have been taken to increase efficiency.
100 post offices will be modernized under the ‘N-Gen’ initiative by March 2026. Besides, modern campus postal services equipped with technology are being developed in partnership with 46 educational institutions.
The Department of Posts says that these reforms are aimed at financial strength, better customer experience and to establish India Post as a competitive logistics and financial services provider in a rapidly changing market.
–IANS
DBP/