New Delhi, December 7 (IANS). The country’s largest airline IndiGo said on Sunday that after large-scale disruption of flights, there is a sharp improvement in operations and the airline is moving towards normal operations. Also, it is ready to operate more than 1,650 flights today.
In its latest statement, IndiGo said that it has taken several steps in the last two days to stabilize its network.
Earlier on Saturday, Indigo had operated about 1,500 flights.
The airline said in the statement, recording a strong growth in its on-time performance (OTP), which reached 75 per cent today compared to around 30 per cent recorded a day earlier.
The statement further said that cancellations are now being made in advance and the airline is notifying passengers quickly.
IndiGo said its teams are working round the clock to normalize operations and improve the travel experience of passengers.
The airline said refund and baggage related processes are running at full capacity for customers booking direct and through travel agents.
The airline expressed confidence that the network would stabilize by 10 December, with normalcy previously estimated by 10–15 December.
IndiGo has urged passengers to check the latest flight status on its website before reaching the airport, as while the airline is fine-tuning its operations, there may still be minor changes in flights.
For refund assistance, customers can use the link provided on the airline’s website or contact the customer support team.
The airline said that while it once again apologizes for the inconvenience caused over the past few days, IndiGo thanked passengers for their patience and appreciated the hard work of its employees and partners.
The airline said it is working closely with the authorities and other stakeholders to ensure a smooth and rapid return to normalcy.
An IndiGo spokesperson said, “We are grateful for the patience, trust and understanding shown by our customers and the tireless efforts of our employees and partners. We will continue to work closely with all authorities and stakeholders to ensure a rapid return to normalcy.”
–IANS
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