The country’s leading airline IndiGo is currently facing a big crisis. More than 200 flights have been canceled in the last two days, due to which there is a lot of anger among the passengers. IndiGo CEO Peter Elbers issued a statement saying, “We have not been able to live up to our promises over the past few days, and for this we publicly apologize.” According to a media report, more than 1,400 IndiGo flights have been canceled in the last 30 days.
The CEO further added, “The past few days have been difficult for many of our IndiGo customers and colleagues. We serve approximately 380,000 customers daily and want every customer to have a great experience. The past few days have also presented many operational challenges, including minor technical glitches, schedule changes, inclement weather, increased congestion in the aviation system and the recently implemented new FDTL (Flight Duty Time Limitation) rules.” The combined effect of all these has had a negative impact on our operations, causing many problems.”
IndiGo CEO said, “I would like to sincerely thank all our operational partners including pilots, cabin crew, OCC, engineers, customer support, digital teams, frontline airport staff and their leadership teams, who are working tirelessly to manage the situation, minimize the impact and stabilize operations as quickly as possible.” He further added, “We are also thankful to our industry partners, airports, ATC and regulatory bodies, who are providing all possible support during these difficult times.”
IndiGo staff in touch with affected customers
Peter Elbers, CEO, IndiGo, said, “We have seen difficult times before, and each time we have proven our resilience, strength and unity by turning challenges into success. This time is no different. We completely understand the concerns and difficulties of our customers. We are personally contacting affected customers and providing all possible assistance to mitigate their inconvenience. Due to the size, scale and complexity of our network, the impact of any disruption is immediately magnified and it takes many There is a lot of work going on that requires level solutions.” 200 aircraft (A320) upgraded in less than 24 hours
The CEO further added, “Our immediate objective is to normalize operations in the coming days and operate flights on time. This is not an easy target. But this is the time when we have to come together and once again prove our worth and show what IndiGo is truly known for. Just a few days ago, we achieved a historic milestone.” 200 aircraft (A320) were upgraded in less than 24 hours. This is a great example of our united efforts. I am confident that we will face this challenge together. As a team, we will overcome this challenge and emerge stronger than ever.
More than 1,400 flights canceled in 30 days
Indigo had to cancel more than 200 flights in the last two days, while dozens of flights were delayed, causing chaos. Both passengers and airline employees faced difficulties. Importantly, for Indigo Airlines this problem is not limited to just two days; This crisis has been looming over IndiGo for the last 30 days, due to which more than 1,400 flights have been cancelled.
