The suitcase of Deesha Satra, a female passenger traveling by Indigo flight, was found badly broken. The passenger alleges that when he got his bag after the journey, its fourth wheel was completely missing. This incident went viral on social media between 14 and 16 February 2026, after which questions were raised on the airline’s service.
What is the whole matter and the passenger’s complaint
Disha Satra shared pictures of her damaged suitcase on social media platforms and said that the airline was initially reluctant to take responsibility. According to the passenger, the airline was initially reluctant to provide proper compensation. Usually, airlines like IndiGo offer travel vouchers worth ₹1000 to ₹1500 to compensate for the loss, but the passenger was not satisfied with this.
passenger name: Deesha Satra
Complaint: suitcase wheel missing and bag damaged
date: 14-16 February 2026
Airline stance: Apologized after pressure on social media
What are the rules and airline updates in case of luggage damage?
Indigo has publicly apologized after the pictures and videos went viral on social media. The airline said in its official statement that it regrets the inconvenience caused to the passenger and its team is in touch to resolve the issue. According to reports, the matter has now been resolved by mutual consent.
Name of the rule Description DGCA rules Compensation up to ₹ 350 per kg on loss of luggage PIR report It is necessary to lodge a complaint before leaving the airport Other matters Ritika and Monica Sharma had also complained in February
Experts advise that in case of breakage of their luggage, passengers should immediately file a ‘Property Irregularity Report’ (PIR) at the airport itself. Without this report it becomes legally difficult to claim compensation later. This is a challenging time for IndiGo as many passengers have expressed displeasure regarding luggage handling in recent times.