To prevent telecom fraud, the government has launched a special facility called ‘Chakshu’ under the Sanchar Sathi initiative. According to the Department of Telecommunications (DoT), the platform now allows citizens to directly report suspicious calls, messages and other fraudulent communications. The government told Parliament that on the basis of information received from the public, action has been taken so far against lakhs of connections and resources.
Millions of connections disconnected, thousands of phones blacklisted
Following complaints from citizens, around 39.43 lakh mobile connections have been disconnected. Additionally, 2.27 lakh mobile handsets have been blacklisted, and 1.31 lakh SMS templates used for fraudulent purposes have been blocked. The government says that these steps have stopped misuse of telecom resources to a great extent.
Easy access through web portal and app
In a written reply in the Rajya Sabha, Pemmasani Chandra Shekhar, Minister of State for Communications and Rural Development, said that this facility is available through a special web portal and mobile app under the Sanchar Sathi initiative. With this, common citizens can register their complaints directly without any hassle.
What types of fraud can be reported?
Under the Chakshu feature, users can report a variety of suspicious activities. These include fake customer care calls, identity theft, phishing links, investment scams, and online job or lottery frauds.
How many complaints have been received so far?
According to government data, since the launch of the feature, around 7.7 lakh complaints of suspected fraudulent communications have been registered. In 2025 alone, there were over 5.19 lakh reports, of which KYC and payment frauds, identity theft by government agencies, and investment and trading scams were the most common.
What is scope of eye?
The minister clarified that the Chakshu facility is for those cases where fraud has been attempted, but no financial loss has been caused so far. Cases involving financial loss are handled by the Indian Cybercrime Coordination Center (I4C), which works under the Ministry of Home Affairs.
Action based on data analysis
The Department of Telecommunications (DoT) analyzes the information received through Chakshu and after verification takes action against mobile users. Information about all these actions is also made available on the Sanchar Saathi dashboard.
Important Benefits of Digital Intelligence Platform
To combat cyber crimes and financial frauds more effectively, DoT has also developed a Digital Intelligence Platform (DIP). It is a secure online system where different organizations share information. So far, more than 1,200 organizations have joined the platform, including security agencies, state police, banks, telecom companies, UPI and payment service providers, and platforms like WhatsApp.
Fraud worth more than ₹1,000 crore stopped
Based on the information shared through DIP, many transactions were stopped in time, and alerts were sent to people. According to the government, this has prevented financial fraud worth more than ₹1,000 crore so far. WhatsApp has also blocked about 2.8 million accounts linked to shared mobile numbers.
