A case of a passenger’s bag being cut with a knife has come to light in an Indigo flight going from Hyderabad to Bhubaneswar. Passenger Sarvesh has expressed his displeasure by sharing pictures of his daughter’s bag. If this happens to you too, then you should immediately lodge a complaint at the airport so that you can get the right compensation.
On which flight did the incident occur?
This incident happened in Indigo flight number 6E 6911. This aircraft was flying from Hyderabad to Bhubaneswar. The passenger said that when his daughter reached the destination, her luggage was found badly damaged. Looking at the bag, it looked as if someone had cut it with a knife or some sharp object.
What did the passenger allege?
Passenger Sarvesh has shared pictures of the broken bag on social media. He wrote that this negligence of luggage by Indigo is very bad. There was a big tear in the cloth of the bag. This incident raises questions about the safety of passengers traveling by air and the handling of luggage.
What to do if your bag gets damaged or lost?
If you find your luggage broken or mutilated after deboarding the flight, inform the airline staff before leaving the airport. For this it is mandatory to fill Property Irregularity Report (PIR).
Keep bag tags and boarding passes handy. Take a photo of the broken part as proof. File a written complaint within 7 days.
What are the compensation rules?
As per DGCA rules for domestic flights in India, the airline has to pay compensation in case of loss or theft of baggage.
Terms Details PIR Filing Compensation required before leaving the airport Limit up to Rs 20,000 (Domestic) Time limit Report within 7 days
Recently, DGCA had also imposed a fine on IndiGo for luggage negligence. Passengers are advised not to keep valuables in the check-in bag.
