New Delhi, December 27 (IANS). National Consumer Helpline has given refund of Rs 45 crore to consumers in 31 areas in 8 months. This information was given by the Ministry of Consumer Affairs, Food and Public Distribution on Saturday.
The Ministry informed that the National Consumer Helpline (NCH), a flagship initiative of the Department of Consumer Affairs, Government of India, is playing a vital role in effective, timely and pre-litigation redressal of consumer complaints across the country.
During the eight-month period from April 25 to December 26, 2025, the helpline has resolved 67,265 consumer complaints related to refund claims across 31 sectors and secured refunds of Rs 45 crore.
Of this refund, an amount of Rs 32 crore is from the e-commerce sector, while a refund of Rs 3.5 crore has been given in the travel and tourism sector.
Before litigation under the Consumer Protection Act, 2019, NCH enables quick, economical and amicable resolution of disputes thereby reducing the burden on consumer commissions.
Apart from this, NCH has secured refund of Rs 1.3 crore for agency services, Rs 1.1 crore for electronic products and Rs 95 lakh from airlines.
The government said that a major reason behind this achievement is the expansion in the number of partners which has increased their collective ability to effectively resolve consumer complaints. This reflects the strong involvement of the relevant stakeholders which reaffirms their commitment towards consumer welfare and their accountability for resolving consumer complaints.
Consumers can lodge their complaints through toll-free number 1915 in 17 languages. Complaints can also be lodged through the Integrated Grievance Redressal Mechanism (INGRAM). There are multiple mediums available for this, including WhatsApp (8800001915), SMS (8800001915), email, NCH App, Web Portal and Umang App which provide flexibility and convenience to consumers.
–IANS
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