A customer has made serious allegations on social media regarding a gold saving scheme of Kalyan Jewelers based in Haldwani. Customer Mamta Rajput, writing a post on LinkedIn, said that her gold saving scheme was completed in August 2025, but despite visiting the store twice, she was not given the gold coin and on the contrary, she was pressurized to pay at the new (higher) gold rate.
What is the whole matter?
According to customer:
August 2025: Scheme completed, gold coin due
07 September 2025: Went to the store, but the staff refused to give the coin without any reason.
After complaining, customer care agreed to give the coin.
After a few days, it was told on call that the stock is not available, and will be available after 2–3 months, but the future gold rate will have to be paid.
15 September 2025: Gold rate of the same day was applied on repeat visit even though the delay was due to the store.
The customer says, “When the mistake and delay is the fault of the store, why should the customer bear the loss of rate?”
What is the customer’s demand?
Mamta Rajput says that:
“My scheme was completed in August, so the same rate (gold rate) should be applicable to me. Stock shortage and delay are not the responsibility of the customer.”
The customer has also sent proof and email of the visit of 7th September to the company.
What response from the company?
At present, there has been no official public response from Kalyan Jewelers on this matter. According to the customer, all he was told on the call was “stock not available” and “future rates will have to be paid.”
If this happens to a customer, where to complain?
If there is any issue of scheme, billing or mismanagement in any jewelery store, the customer can complain at these places:
Platform Where to complain Company’s Grievance Email customer care + zonal head National Consumer Helpline (NCH) 1915 or www.consumerhelpline.gov.in
Consumer Court / E-Daakhil Portal
https://edaakhil.nic.in
Complaint to BIS (if jewelery is BIS hallmarked) at bis.gov.in
Tip: Always attach a copy of the scheme receipt, date, visit proof, call/email records, and bill while making a complaint — action is faster in such cases.
